PRIVACY POLICY
This Privacy Policy explains how information is collected, used, stored, and protected when you visit and interact with this website and choose to get in touch for services. This website represents a private practice offering mental health and counselling services. The privacy and confidentiality of your personal information is treated with the utmost care and responsibility.
By using this website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you use this website, we may collect the following types of information:
a) Personal Information
Collected when you fill out contact or booking forms:
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Full name
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Email address
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Phone number
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Age
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Reason for seeking support (brief description)
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Availability or preferred appointment times
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Any other information you voluntarily choose to share
b) Basic Intake Information
This may include:
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General concerns or areas of support
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Brief background information relevant for appointment scheduling
c) Technical Information
Automatically collected when you visit the site:
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IP address
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Browser type
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Device information
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Pages visited
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Date and time of access
This information is used purely for website functionality and performance analysis.
2. Purpose of Collecting Information
Your information is collected strictly for the following purposes:
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Responding to enquiries
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Booking and scheduling appointments
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Maintaining records for service coordination
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Sending appointment confirmations or related communication
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Improving website functionality and user experience
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Professional record-keeping requirements
Your personal information is not used for:
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Marketing or promotional emails
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Selling or sharing with third parties
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Profiling or advertising
3. Payment & Financial Information
Payments made through this website are processed via secure, third-party payment gateways. We do not store or have direct access to your payment card details or sensitive financial information.
All transactions:
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Are encrypted
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Use secure protocols
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Are handled by trusted payment service providers
4. Confidentiality & Data Protection
We take reasonable and appropriate steps to protect your information, including:
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Secure storage systems
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Limited access to authorised personnel only
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Password-protected systems
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Encrypted communication where applicable
Information is handled in line with professional ethical guidelines and confidentiality standards.
5. Use and Disclosure of Information
Your information will not be shared, sold, rented, or disclosed to third parties except in the following circumstances:
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When required by law
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If there is a risk of harm to you or others
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For professional supervision purposes (without identifying details)
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With your explicit written consent
6. Cookies & Tracking
This website may use cookies for:
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Improving site navigation
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Analysing site performance
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Enhancing user experience
You may disable cookies via your browser settings if you prefer.
7. Data Retention
Information is retained only for as long as necessary to fulfil the purpose for which it was collected, including:
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Appointment management
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Legal and ethical documentation
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Professional record keeping
Once no longer required, data is securely deleted or anonymised.
8. Your Rights
You have the right to:
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Request access to your personal information
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Request correction of inaccurate data
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Request deletion where appropriate
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Withdraw consent at any time
Requests can be made by contacting us through the details below.
9. Third-Party Links
This website may contain links to external websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.
10. Changes to This Privacy Policy
This policy may be updated periodically. Any changes will be reflected on this page with an updated effective date.
11. Contact Information
For any privacy-related concerns or requests, please contact:
12. Disclaimer
This website and its content are intended for informational and booking purposes only. Submission of a contact form does not establish a therapeutic relationship until formally agreed upon.